The Management of Ibadan Electricity Distribution Company, IBEDC, says its esteemed customers can now vend and pay electricity bills with ease across its franchise, after the difficulty experienced over the past week.
The Company’s Chief Operating Officer, Mr. John Ayodele, in a statement today, Thursday November 21, said the vending downtime was due to a major lightning strike at its head office which severely damaged many of its communication and IT infrastructure.
While apologizing to customers for the inconveniences and delay experienced, Ayodele said that IBEDC had a downtime of about 1 day which led to panic buying by customers.
According to him, this subsequently spiraled into the backlog seen over the weekend to early this week.
"To ensure the backlog was quickly resolved, the company extended its working hours and upgraded its IT infrastructure to accommodate the increased traffic both at our physical offices and via online.
"The company throughout this period communicated and empathized with its customers on traditional and social media allaying their fears and discouraging panic buying.
"Once again, we apologize and reassure customers that all our payment channels are fully functional now," he said.
Our Energy Correspondent, National, reports that Ayodele also appealed to customers to continue to take advantage of alternate payment channels, including online at bank branches, USSD to reduce wait time.
Copyright: Fresh Angle International (www.freshangleng.com)
ISSN 2354 - 4104
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